Business automation
The same jobs, by hand, every day: chasing quotes, sending reminders, typing orders into invoices.
- ✓Quotes followed up until the customer answers
- ✓Finished jobs turned into invoices in your accounting tool
- ✓Orders turned into stock counts and supplier reorders
- ✓Clients reminded about documents and deadlines
- ✓Shifts offered and filled without a round of phone calls
More on business automation →Phone and SMS
The phone rings while everyone is busy, and the caller books with someone else.
- ✓Missed calls texted back with a booking link
- ✓An AI phone agent that answers, takes the details and books
- ✓Appointment reminders and no-show follow-ups by text
- ✓A review request after every job or visit
SMS portal
You need to tell a few hundred customers something today, and the only way is one text at a time.
What it is: a web page your staff sign in to. You write one text, pick who gets it, and send it to all of them from your business number. Every reply comes back to the same page. We build it as custom software for your business; the screen below is an example.
- ✓One screen to text customers in bulk: reminders, updates, notices
- ✓Replies come back to the same screen, so nothing is lost on a staff phone
- ✓Opt-outs handled for you, so nobody is texted after saying stop
- ✓Moves from one SMS provider to another without losing your numbers or history
Contact centre automation
Callers wait, agents retype what the CRM already knows, and nobody can see the queue until it is too late.
We build the agent screen as custom software around how your team works. The screen below is an example.
- ✓Amazon Connect set-up, and moves from older phone systems
- ✓Phone and CRM joined up: the caller's record opens as the call arrives, and the call logs itself
- ✓Call routing and phone menus that answer common questions without an agent
- ✓Callers told their expected wait, or offered a call back
- ✓Outbound call campaigns
- ✓Live call transcripts and wallboards that show the queue as it happens
- ✓Call quality scorecards and agent activity reports
- ✓Web chat with a warm hand-over to a person, and chat translated for callers in other languages
- ✓Outage messages switched on in minutes when something goes down
More on contact centre automation →CRM set-up and integration
Customer details live in an inbox, a spreadsheet and someone's head.
- ✓Every customer, enquiry and follow-up in one place
- ✓Joined to your phone, SMS, email and website forms
- ✓Follow-up dates set automatically, so no enquiry goes quiet
- ✓Email that lands in the inbox, not spam, with a consistent signature
Numbers you can trust
Monday morning starts with three spreadsheets and a guess.
- ✓One screen for takings, unpaid invoices and the week's bookings
- ✓Staff notes compiled into a daily or client report
- ✓Reminders when something needs a review, so records stay current
Websites and search
Your site looks dated, is slow on a phone, or nobody finds it on Google.
- ✓Fast websites you own outright
- ✓Ordering and booking on your own site
- ✓Built to be found on Google and in AI search
More on websites and search →Apps and payments
Customers want to book, order and pay from their phone.
- ✓One app for iPhone and Android
- ✓Secure online checkout
- ✓Payments matched to the order, so the books balance
More on apps and payments →Proof: we moved a large contact centre onto Amazon Connect and cut its operating cost by more than 70 percent, and we built and run HalalHQ, where order reminders, deal reminders and review requests already run by themselves.